Library Services
MEDICAL E-LIBRARY UNIT
QUALITY OF CARE POLICY AND OPERATIONAL GUIDELINES
NHA/CD/QOCP/LIB/001
MRS. UDEALA FLORENCE .O.
HEAD OF DEPARTMENT
1.0 INTRODUCTION
The medical Library was established on October 4th, 1999 and in 2014, was re-launched as a MEDICAL E- LIBRARY.
1.1 Vision Statement
Our vision is to provide the best and highest standard of diversified services to support and to meet the information needs of library users.
1.2 Mission Statement
Our mission is to support the informational needs of the medical professional and non-professionals of the hospital by selecting, acquiring, organizing and disseminating the current information to library users.
2.0 QUALITY ASSURANCE POLICY
- Daily audit of library materials to check on location and condition.
- Routine maintenance of our computers by IT department.
- Regularly check to ensure adequate Internet connectivity.
- We ensure that our staffs are kept abreast of latest innovation.
- We ensure security of library materials- both physical and electronic.
- Selective Dissemination of Information.
3.0 STRENGTH OF THE DEPARTMENT
We operate in a clean and conducive environment with fast internet connectivity.
Our personnel are well trained and competent in providing efficient services to our clientele.
Our library has a collection of books, journals, newspapers and non-book materials shelved appropriately with sufficient computers for online activities.
The Library operates 12 hours services. (two shifts), morning starts by 8am, closes by 2pm and afternoon shift starts by 2pm and closes by 6pm.
SERVICES RENDERED
| Acquisition of Information resources | • Provision of reading materials
• Accession of reading materials • Organization of literature • Receiving of new library materials either by purchase or donation from individual or organizations. |
| Research | Assistance to users in the area of research for medical information through search engines |
| Electronic messaging | E- mail and other forms of electronic messaging |
| Printing | · Scanning and printing services. |
| Training | · Training of IT Students and other supportive staff on the operational guidelines for quality services |
4.0 OPERATIONAL GUIDELINES
- Our library facility is for staff use only and needs a valid identification card to access.
- Users sign in and out in the attendance register.
- The library has rules in place prohibiting entering of certain items e.g. beverages, bags, food items etc.
- Vocal use of mobile devices is prohibited in the library.
- Conversation among users is limited.
- Noise creating activities are prohibited.
- Books borrowed must be returned within two weeks or renewed before expiration of this deadline.
5.0 WEEKLY ACTIVITIES AND SCHEDULES
Weekly schedule
| Monday – Friday | Morning
shift 8.00am – 2.00pm |
· Scanning of official and staff documents.
· Sending of official and staff personal e- mails · Printing of official and staff personal documents. · Typing of documents for users. · Acquiring, accessioning, organizing, stamping of new books and shelving the library materials according to their subjects for easy access. · Assisting readers to retrieve research materials from the internet. · Charging and discharging of information materials to users. · Downloading of e- books for users. |
| Afternoon shift 2.00 – 6.00pm | · Scanning of official and staff documents.
· Sending of official and staff personal e- mails · Printing of official and staff personal documents. · Typing of documents for users. · Acquiring, accessioning, organizing, stamping of new books and shelving the library materials according to their subjects for easy access. · Assisting readers to retrieve research materials from the internet. · Charging and discharging of information materials to users. · Downloading of e- books for users. |
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| Venue:
• E-Library, Trauma Centre, 3rd Floor, NHA |
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6.0 ORGANISATIONAL CHART
7.0 HEALTH AND SAFETY POLICY
- Wearing of face mask
- Washing of hands
- Keeping distance
- Using of hand sanitizer
- Clean and serene environment
- Dusting and re-shelving of library materials
8.0 POLICY ON MINIMUM STANDARDS
We would maintain our standards by organizing, managing information resources and offering seamless services and free access to information materials to our library users.
There would be nonstop support to online consultation and research services to our users.
The library opens by 8am and closes by 6pm.
The library user privileges will be revoked if the privileges are abused.
Observation of rules and regulations are paramount.
9.0 LISTOF STAFF AND QUALIFICATIONS
| Names | Qualifications | Designation |
| Udeala Florence .O. | BSC, Masters Information Management (MIM), Certified Librarian,2012 | A/D/ HOU |
| UMMU. A. Abdulsalam | Diploma Library Science(DLS) | Assistant chief Library Officer |
| Aimiebenomen .P. Amina | BSC. Library information Sci., Certified Librarian 2019. | Librarian 11 |
| Ruth .A. Yahaya | SSCE | Chief Clerical Officer |
| Hassana. F.Abdullahi | SSCE | Chief Clerical Officer |
| Abdulkarem Adamu | SSCE | Senior Clerical officer |
Two professional staff of the departmental are registered members of Librarians’ ’Registration Council of Nigeria (LRCN) and Medical Library Association of Nigeria (MLA).
Contact email: hod.library@nationalhospital.gov.ng