Library Services

MEDICAL E-LIBRARY UNIT

QUALITY OF CARE POLICY AND OPERATIONAL GUIDELINES

NHA/CD/QOCP/LIB/001

MRS. UDEALA FLORENCE .O.

HEAD OF DEPARTMENT

  1.0       INTRODUCTION The medical Library was established on October 4^th, 1999 and in 2014, was re-launched as a MEDICAL E- LIBRARY. 1.1       Vision Statement Our vision is to provide the best and highest standard of diversified services to support and to meet the information needs of library users. 1.2       Mission Statement Our mission is to support the informational needs of the medical professional and non-professionals of the hospital by selecting, acquiring, organizing and disseminating the current information to library users. 2.0       QUALITY ASSURANCE POLICY

• Daily audit of library materials to check on location and condition.
• Routine maintenance of our computers by IT department.
• Regularly check to ensure adequate Internet connectivity.
• We ensure that our staffs are kept abreast of latest innovation.
• We ensure security of library materials- both physical and electronic.
• Selective Dissemination of Information.

3.0       STRENGTH OF THE DEPARTMENT We operate in a clean and conducive environment with fast internet connectivity. Our personnel are well trained and competent in providing efficient services to our clientele. Our library has a collection of books, journals, newspapers and non-book materials shelved appropriately with sufficient computers for online activities. The Library operates 12 hours services. (two shifts), morning starts by 8am, closes by 2pm and afternoon shift starts by 2pm and closes by 6pm.   SERVICES RENDERED

Acquisition of Information resources	•              Provision of reading materials •              Accession of reading materials •              Organization of literature •              Receiving of new library materials either by purchase or donation from individual or organizations.
Research	Assistance to users in the area of research for medical information through search engines
Electronic messaging	E- mail and other forms of electronic messaging
Printing	·         Scanning and printing services.
Training	·         Training of IT Students and other supportive staff on the operational guidelines for quality services

4.0       OPERATIONAL GUIDELINES

• Our library facility is for staff use only and needs a valid identification card to access.
• Users sign in and out in the attendance register.
• The library has rules in place prohibiting entering of certain items e.g. beverages, bags, food items etc.
• Vocal use of mobile devices is prohibited in the library.
• Conversation among users is limited.
• Noise creating activities are prohibited.
• Books borrowed must be returned within two weeks or renewed before expiration of this deadline.

     5.0         WEEKLY ACTIVITIES AND SCHEDULES Weekly schedule

Monday - Friday	Morning shift 8.00am – 2.00pm	·        Scanning of official and staff documents. ·        Sending of official and staff  personal e- mails ·        Printing of official and staff personal documents. ·        Typing of documents for users. ·        Acquiring, accessioning, organizing, stamping of new books and shelving the library materials according to their subjects for easy access. ·        Assisting readers to retrieve research materials from the internet. ·        Charging and discharging of information materials to users. ·        Downloading of e- books for users.
	Afternoon shift 2.00 – 6.00pm	·        Scanning of official and staff documents. ·        Sending of official and staff  personal e- mails ·        Printing of official and staff personal documents. ·        Typing of documents for users. ·        Acquiring, accessioning, organizing, stamping of new books and shelving the library materials according to their subjects for easy access. ·        Assisting readers to retrieve research materials from the internet. ·        Charging and discharging of information materials to users. ·        Downloading of e- books for users.
Venue: •              E-Library, Trauma Centre, 3rd Floor, NHA

    6.0       ORGANISATIONAL CHART     7.0 HEALTH AND SAFETY POLICY

• Wearing of face mask
• Washing of hands
• Keeping distance
• Using of hand sanitizer
• Clean and serene environment
• Dusting and re-shelving of library materials

8.0 POLICY ON MINIMUM STANDARDS We would maintain our standards by organizing, managing information resources and offering seamless services and free access to information materials to our library users. There would be nonstop support to online consultation and research services to our users. The library opens by 8am and closes by 6pm. The library user privileges will be revoked if the privileges are abused. Observation of rules and regulations are paramount.       9.0 LISTOF STAFF AND QUALIFICATIONS

Names	Qualifications	Designation
Udeala Florence .O.	BSC,  Masters Information Management (MIM), Certified  Librarian,2012	A/D/ HOU
UMMU. A. Abdulsalam	Diploma Library Science(DLS)	Assistant chief Library Officer
Aimiebenomen .P. Amina	BSC. Library information Sci., Certified Librarian 2019.	Librarian 11
Ruth .A. Yahaya	SSCE	Chief Clerical Officer
Hassana. F.Abdullahi	SSCE	Chief Clerical Officer
Abdulkarem Adamu	SSCE	Senior Clerical officer

Two professional staff of the departmental are registered members of Librarians' ’Registration Council of Nigeria (LRCN) and Medical Library Association of Nigeria (MLA). Contact email:  hod.library@nationalhospital.gov.ng